Privacy policy

Last updated: 14 November 2026

Who we are

Nova Education ("we", "us") provides medicine interview coaching for students applying to Australian medical schools. Nova Education is run by Aaron [SURNAME], ABN [YOUR ABN]. You can contact us at [your email].

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you book a free Interview Diagnostic or join the Nova Interview Intensive, we may collect:

• the student's name and the parent or guardian's name
• a phone number and email address
• the university you're interviewing for and your interview date
• your answers to our booking questions, such as why you want to study medicine
• notes, report cards and feedback we write during coaching
• recordings of practice answers, if you choose to send them or we record a session with your agreement
• basic information about how you use our website, such as pages visited (see "Cookies and advertising" below)

We don't need, and ask you not to send us, sensitive information such as health details.

Students under 18

Most of our students are under 18. We ask that a parent or guardian knows about and agrees to the booking, and we include parents in the debrief and progress updates. A parent or guardian can contact us at any time to see, correct or remove their child's information.

How we use it

• to schedule your diagnostic and sessions and send confirmations and reminders
• to decide whether the Intensive is the right fit for you
• to coach you, write your report cards and plan, and update parents on progress
• to answer your questions and manage payments
• to improve our website and advertising

We don't sell your personal information, and we only send marketing you've agreed to. You can opt out at any time.

Who we share it with

We use trusted services to run Nova Education, and your information may be stored or processed by them, including outside Australia:

• Google (Calendar, Gmail and Sheets) for bookings, emails and records
• Zoom for online sessions
• Meta (Facebook and Instagram) for advertising measurement
• [Payment provider, e.g. Stripe] for payments

We don't share your information with any university or admissions body.

Cookies and advertising

Our website uses the Meta Pixel, which uses cookies to tell us when someone who saw our ads visits our site or books a diagnostic. This helps us show our ads to the right people. You can control ad personalisation in your Facebook or Instagram settings and through your browser's cookie settings.

How long we keep it

We keep your information for as long as we need it to provide our services and meet our legal obligations, and then delete it. If you book a diagnostic but don't join the Intensive, we delete your booking details within 12 months unless you ask us to keep in touch.

Keeping it safe

We store information in password-protected accounts with two-step verification, and only people working for Nova Education can access it.

Accessing or correcting your information

You can ask to see, correct or delete the information we hold about you by emailing [your email]. We'll respond within 30 days.

Complaints

If you have a concern about how we've handled your information, email us first and we'll work to fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The latest version will always be on this page.

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