Terms of service

Last updated: 14 November 2026

About these terms

These terms apply when you book a free Interview Diagnostic or join the Nova Interview Intensive with Nova Education (ABN [YOUR ABN]). If the student is under 18, a parent or guardian agrees to these terms on their behalf.

The free Interview Diagnostic

• The diagnostic is free, with no obligation to join the Intensive.
• Places are limited. We review every booking and may decline or cancel one if we don't think it's the right fit, and we'll let you know if we do.
• Please give at least 24 hours' notice if you need to reschedule.

The Nova Interview Intensive

• The Intensive is $1,500 [inc. or excl. GST]. Payment is due before the first session unless we agree otherwise in writing.
• Places are offered at our discretion after the diagnostic.
• Sessions are run online. Your plan is built around your interview date and may change as you progress.
• To reschedule a session, give at least 24 hours' notice. Sessions missed without notice may not be replaced.

Cancellations and refunds

[Choose your policy. For example: If you cancel before your first Intensive session, we'll refund you in full. After the Intensive has started, we'll refund the value of any sessions not yet delivered.]

Nothing in these terms limits your rights under the Australian Consumer Law.

No guarantee of admission

Universities make every admission decision. We don't guarantee an interview result or an offer. Results described on our website are from students we've coached in previous years, and individual outcomes vary.

Academic integrity

Nova Education is independent and is not affiliated with any university or admissions body. We don't have, request, buy or share real or confidential interview questions. All practice material is written by us from publicly available information. You agree not to share confidential interview content with us, and to follow your university's interview rules.

Our materials

Practice stations, frameworks, report cards and other materials we provide are for your personal use while preparing for your interview. Please don't copy, share or sell them.

Recordings

We only record a session with your agreement. Recordings and practice videos you send us are used only to give you feedback, and are handled as described in our privacy policy.

Conduct

We expect respectful behaviour from everyone in a session, and may end coaching if that isn't the case.

Liability

To the extent the law allows, our liability for any claim relating to our services is limited to resupplying the services or refunding the amount you paid for them.

General

These terms are governed by the laws of Victoria, Australia. We may update them from time to time, and the latest version will always be on this page. Questions? Email [your email].

← Back to Nova Education